Stakeholders Information
Identification of stakeholders
Taiwan Secom carries out a materiality assessment in accordance with the four reporting standards of GRI: stakeholder inclusiveness, sustainability context, materiality, and completeness. It also refers to the AA1000 Stakeholder Engagement Standard (SES) to select six major stakeholders: employees, customers, investors, government agencies, community members, and suppliers.
Identification of Material Topics
Sorting of Material Topics
The sustainability topics are divided into three main categories: corporate governance, social responsibility, and environmental protection. The 20 sustainability topics and their related explanations are presented in the Questionnaire for Analysis of Material Topics, which is distributed to various stakeholders to understand the extent of their interest in the various sustainability topics and Taiwan Secom.
A total of 233 valid questionnaires were retrieved, and the material topics for 2021 were decided through a dual cross-analysis, as shown in the matrix below. In order to focus on the management of the sustainable business strategy and respond to the high expectations of our stakeholders, the CSR team selected ten major topics as the material topics for the 2021 Sustainability Report.
Taking into consideration the completeness of the information disclosed, other sustainability topics will also be included in the disclosure of this report for further analysis of their impact on the Company and beyond.
The sustainability topics will be incorporated into our daily work and subsequent planning; we have also communicated with our main stakeholders through various channels, as they serve as the basis for the Company in promoting its actions on corporate social responsibility.
Distribution of Material Topics for Taiwan Secom
Boundary of Impact for the Material Topics
StakeholdersCommunication
In order to effectively communicate with our stakeholders, Taiwan Secom has set up a CSR website, which simultaneously discloses the Company’s spirit, philosophy, and performance of CSR.
In order to respond to our stakeholders’ topics of concern, we have established a smooth communication channel and platform to maintain good interactions through Q&A, website responses, and free service lines. The communication channels and concerns of various stakeholders are as follows:
Disclosure of information
Taiwan Secom dedicated to maintaining investor relations, complies with relevant laws and regulations in setting up the Investor Area webpages, and discloses relevant information in real time through public information channels to help investors understand the current status of the Company regarding its operation.
Taiwan Secom has established a good system for handling and disclosing critical internal information with the guidance of Procedures for Handling Material Inside Information to avoid inappropriate information leakage, prevent insider trading, and ensure the correctness, openness and transparency of information released to the public.
The Company's Audit Office incorporates its management practices for the prevention of insider trading into its annual audit plan, aiming to ensure the continuous performance of the management system. Each release of the Company’s critical information follows the provisions of the Procedures for Verification and Disclosure of Critical Information of Listed Companies with Priced Securities on Taiwan Stock Exchange. A total of 45 critical information public disclosures were made in 2021.
With a view of creating value for our shareholders and laying the foundation for the sustainable operations of the Company, Taiwan Secom strives to expand its operations while continuously working toward the goals of legalization and transparency of corporate governance. The Company's corporate website has an "Investor Relations" page (http://www.secom.com.tw/investor/investor_01_a-1.aspx), which provides investors with real-time inquiries, offering free downloads of the Company's financial statements, annual reports and various financial information.
In addition, the page also provides information on the board of directors, shareholders' meeting, etc., and establishes a contact window for investors to inquire in real time via email.
